Faq

Organic cotton is cotton that is produced and certified to organic agricultural standards. It’s  farming does not allow the use of toxic chemicals or GMOs (genetically modified organisms) and therefore has a low impact on the environment. On the other hand, growing conventional cotton requires a significant use of chemical fertilizers which poison people and the environment.

- Soft, breathable and comfortable to wear vis a vis synthetic fabrics.
- Less likely to trigger allergies in children since it is devoid of toxic chemicals.
- Better for the planet and safer for the farmer’s health

Absolutely. We take pride in not just being safe for the children’s skin but also our planet! All our clothes are GOTS certified. We believe in:

- Usage of soft, breathable 100% certified organic fabrics
- Non-toxic, safe on skin dyes and colors.
- Environment friendly processes with minimal wastage.
- Recycled/reusable environmentally friendly packaging

Yes, the prices on the website are inclusive of all taxes. We offer free shipping on all domestic orders above INR 1500.

Yes, the prices on the website are inclusive of all taxes. We offer free shipping on all domestic orders above INR 1500.

Shipping is free within India for all orders above INR 1500. For International orders, shipping charges are calculated at the time of checkout.

For your convenience, we offer all major payment solutions, such as credit cards, debit cards, net banking and cash on delivery (COD).

Yes. Cash on Delivery (COD) is available at a nominal convenience fee of Rs 100/-

Yes, shopping on our website is completely safe. We use leading payment gateway providers that have end to end encryption and two factor authentication. At no point during the payment process do we manage your bank/card details neither do we store your bank/card details after the order is placed.

Yes, we take utmost care in keeping your personal information safe and secure. We do not sell your information to any third-parties. For more details, refer to our Privacy Policy.

We’ll be happy to assist you. Please contact customer care at +91-9372462620 or orders@greendigo.com.

We hope that this situation does not arise. However, in case you wish to cancel the order, please call +91-9372462620. Please note that you can cancel an order only within 24 hours of placing the order.

We make every effort to keep all products in stock. However, there may be times when unexpected demand exceeds our supply. You may write to us at orders@greendigo.com for an enquiry about a product which is not in stock and we will be happy to assist you.

We take great pains in ensuring that we photograph all our products under standard lighting conditions so that the image you see is as close to the actual product. However, there may be minor variations in the color of the fabric etc of the product image you see on your monitor and the actual product.

At present, our products are available only through our website www.greendigo.com Please follow us on social media for updates on exhibitions and pop ups in your city.

We’d love to hear from you. You can write to us at hello@greendigo.com

Dispatches are done within 1 working day of placing the order. Domestic deliveries usually take 2 - 5 days to arrive, depending on the location. International shipping usually takes 2 - 3 weeks to arrive.

Yes, you will be informed through an email when your shipment is dispatched. The details of the courier company and the tracking reference number will be mentioned for your convenience.

For domestic orders placed on www.greendigo.com, returns can be made free of charge. All you need to do is ensure that the items are unused, unwashed, unsoiled and have the original tags in place. To place a request for return, please send an email on orders@greendigo.com, within 15 days from the date of purchase and we would have the items collected from you. Please place the garments in their original cloth drawstring pouch and hand it over to the pickup courier executive.
No returns or refunds would be possible on items bought in the following scenarios: (i) those on sale, (ii) those with a discount code, (iii) those via international orders or (iv) those through Cash on Delivery, (v) those bought in exhibitions or pop ups.

The exchange option is not available for online purchases. Nonetheless, you can always return your order for FREE within the established return period and place another order.

The refund will be made via the same payment method used to make the purchase. You will receive an email confirmation of the return once it has been completed. If you have not received a refund in your account after more than 14 days, please show the confirmation to your bank so that they can help you and speed up the process. Please note that for orders paid by Cash on Delivery, no returns or refunds are possible.

Washing instructions are printed on a label inside each of our garments. All our garments are machine washable. We recommend a cold wash on gentle cycle. A higher temperature wash will not harm the clothes but it is not ecofriendly. It is generally recommended that like colored garments are washed together.
We also strongly suggest the use of natural and biodegradable soap nuts (popularly known as Reetha in India)

No. All our fabrics go through the shrinkage process at the time of dyeing and printing itself.

For bulk order enquiry, please write to hello@greendigo.com or call +91- 9372462620 and we will be happy to assist you.

Yes, we can take custom bulk orders. Please write to hello@greendigo.com or call +91-9372462620 to understand wholesale prices and order quantities.

Yes, we can undertake end to end production as per your brand’s requirement. Please write to hello@greendigo.com or call +91-9372462620 to understand wholesale prices and order quantities.

Yes, we do! Please write to hello@greendigo.com or call +91-9372462620 to understand wholesale prices.