Frequently Asked Questions
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Shipping & Returns
We are proud to offer worldwide shipping!
Shipping is free within India for all orders above INR 1500. For international orders, shipping charges are calculated at the time of checkout.
For your convenience, we offer all major payment solutions, such as credit cards, debit cards and net banking.
For domestic orders placed on www.greendigo.com, returns can be made free of charge. All you need to do is ensure that the items are unused, unwashed, unsoiled, and have the original tags in place.
No returns or refunds would be possible on items bought in the following scenarios:
- those on sale,
- those with a discount code,
- those via international orders or
- those through Cash on Delivery,
- those bought in exhibitions or pop ups
The refund will be made via the same payment method used to make the purchase. You will receive an email confirmation of the return once it has been completed. If you have not received a refund in your account after more than 14 days, please show the confirmation to your bank so that they can help you and speed up the process.
To place a request for a return, please send an email to orders@greendigo.com, within 15 days from the date of purchase and we would have the items collected from you. Please place the garments in their original packaging and hand them over to the pickup courier executive.
No returns or refunds would be possible on items bought in the following scenarios:
- those on sale,
- those with a discount code,
- those via international orders or
- those through Cash on Delivery,
- those bought in exhibitions or pop ups
For exchange, please send an email on orders@greendigo.com and our team will be happy to assist you.
Absolutely! You can do so on the Cart Summary page (before you Checkout). Simply select the gift wrap option and choose the pre-printed message that you would like to send along.
Our team makes it a priority to ship your order out at the earliest possible, because of which we arenāt able to make any changes to an order once itās been placed.
Oh no! If you have received an incorrectly shipped or damaged product we ask that you kindly contact us so that we can fix the problem right away.
Weād love to chat! Please contact us here
If you are unable to reach us, one of our Customer Care Executives will be in touch with you within 24 - 48 hours.Ā They are available Monday to Friday, 9:30am to 6:30pm IST.
Product Care & Impact
All our products have care labels and/or washing instructions attached. Please refer to these instructions.
At Greendigo, we are committed to the 17 UN Sustainable Development Goals (SDGs) with the aim to achieve better health and more sustainable economic growth for everyone.
We also believe that clean clothing is not just a privilege of a few but should be a right of all. We are happy to donate our new and unused organic cotton production samples and unsold inventory to inhabitants of urban slums and economically weak villages in India. For this, we are proud to be associated with Trishul, an NGO that works in the area of livelihood generation for women and education of underprivileged children.
Greendigoās products are certified by the Global Organic Textile Standard (GOTS) which guarantees that the cotton is ginned and spun in facilities that are free from contaminants and synthetic enhancements. The threads are washed, dyed, cut and sewn.
By the time it comes into contact with soft and sensitive baby skin, for the very first time, it has met strict sustainability criteria. Our products are packed with love in sustainable packaging which is made of recycled materials and can be recycled too. Our outer packaging for shipping is also plastic-free and made of recycled paper. Greendigo is a zero carbon emission brand, right from farm to factory. We are proud to make all our clothes locally & ethically in India.
Wholesale & Gifting
We love sharing our product with like-minded Influencers. Please fill up this form https://forms.gle/qmHzFaaT8dUcuENp6
We love finding like minded brands and sharing them with our customers. Please email us at care@greendigo.com
Please fill up the details on https://greendigo.com/pages/white-label-wholesale-certified-organic-cotton-clothing and our team will reach out to you.
Yes, we offer gifting hampers for banks, hospitals, hotels and more. Contact us to learn more.